Get Instant Answers to Any Product Question — Right Inside the App

The problem: you're mid-workflow and hit a wall

You're editing a post, setting up your brand profile, or connecting Instagram — and you hit a question. "How do I schedule posts to multiple platforms?" "What plan am I on?" "Why isn't my carousel showing up?"

Before now, your options were: search the help docs, watch a YouTube tutorial, or message support and wait. All of them take you out of what you were doing.

Now: just ask Max

Type /help in the chat and ask your question in plain language. Max searches our help desk, blog, and YouTube tutorials to find the answer — then explains it in the context of your account.

That means if you ask "how do I schedule a post?" and you haven't connected any social accounts yet, Max will tell you to connect your socials first. It knows your setup.

What you can ask

• "Where is [feature]?" — Max navigates you to the right page
• "How do I [action]?" — step-by-step instructions
• "Can Marky do [thing]?" — honest yes/no with where to find it
• "What plan am I on?" — pulls your subscription details, recent invoices, and a link to manage your billing
• "Why is [thing] not working?" — basic troubleshooting steps

Billing questions? Handled.

Max can look up your subscription, recent charges, upcoming invoice, and payment method. If you need a receipt, it gives you a direct link. If you need to update your card or change plans, it sends you to the billing portal.

The only things Max can't handle are refund requests and account deletion — those still go to our support team.

When Max can't answer

If Max can't find the answer in our docs, it'll tell you what it tried and recommend reaching out to our support team via the chat widget in the bottom-right corner. No runaround — just a clear next step.

Try it now

Open any chat in Marky, type /help, and ask away. It's the fastest way to get unstuck.