100 Most Common Q/A
Here are some of the most common questions we receive. Use Cmd/Ctrl + F to search.
Getting Started
Q: How do I get started with Marky?
A: After signing up, point Marky at your website (or a single page) to auto-build your brand profile, or enter your business details manually if you don't have a site. Then connect a social account, generate your first batch of posts, and review.
Q: How easy is it to set up Marky?
A: Most people are ready to generate posts in under 10 minutes. The fastest path: (1) website import or manual business details, (2) connect socials under Business → Integrations, (3) generate your first batch of posts from Create Post.
Q: Does Marky offer training or tutorials for new users?
A: Yes — chat support is included on every plan, and Pro+ plans get a dedicated account manager. You can also email bernard@mymarky.ai or book a Marky demo call.
Social Media — General
Q: How can I stay consistent with social media posting?
A: Use Marky's scheduling tools to batch-create and queue posts in advance. Set a publishing schedule per workspace so you only review and approve.
Q: What type of posts get the most engagement?
A: High-quality images, short video, and interactive content (polls, questions) — but it varies by audience. Tip for new accounts: start with 5 days of posts at a time, experiment with themes and topics, and add writing samples from your previous posts, articles, or a model business you admire.
Q: How often should I post on social media?
A: Aim for consistency — daily, bi-weekly, or weekly — based on your capacity and audience. For brand-new social accounts: post manually a few times before turning on automation. Cold-start accounts are more likely to get flagged as bots by the platforms. If your account does get suspended, only you can file an appeal directly with the platform.
Q: What are some creative content ideas for my social media?
A: Holiday-themed posts, behind-the-scenes videos, customer testimonials, before/afters, and industry tips. The Ideas Feed in Marky surfaces topic suggestions, holidays, and trending hashtags automatically.
Q: What are the best times to post on social media?
A: Industry recommended starting time is 10am, but it varies slightly by platform and audience. Check your Analytics and your platform's native audience data to dial in what's best for your followers.
Q: Should I use hashtags in my posts?
A: Yes — Marky auto-suggests relevant hashtags per platform. In AI Profile you can lock in always-include and never-use hashtags.
Q: How can I get more followers on social media?
A: Engage in real time — reply to comments, like and comment on your audience's posts, use relevant hashtags, and collaborate with other local businesses.
Q: Should I focus on all social media platforms?
A: Focus on the platforms where your audience is most active. Marky supports posting to all major platforms so you can scale once you know where you get traction.
Q: How do I engage with my followers on social media?
A: Reply to comments and DMs from Marky's Inbox, ask questions, and encourage user-generated content.
Q: How can I use customer feedback on social media?
A: Share positive reviews, address negative feedback constructively, and use it to improve your services. Marky's Reputation page can share Google reviews directly as social posts.
Pricing, Limits, Tiers, and Billing
Q: What plans does Marky offer?
A:
- Solo — 1 workspace, 4 social channels, 1 user
- Growth — 5 workspaces, all socials, unlimited users
- Pro — unlimited workspaces, approval workflows, org dashboard, reputation management, Standard Whitelabel (Reviewer) included, custom domain, dedicated account manager
- Enterprise (custom) — everything in Pro + Advanced Whitelabel (Creator), migration/onboarding, Meta CAPI, custom integrations
Yearly billing is discounted — check the Plans page for current pricing.
Q: What payment methods does Marky accept?
A: Major credit cards via Stripe. Note that some banks in certain countries don't support overseas charges — if your card is declined for that reason, reach out to support.
Q: How do I renew my Marky subscription?
A: Subscriptions auto-renew until canceled. You can manage renewal anytime from Account → Plans.
Q: How do I cancel my Marky subscription?
A: You can cancel from Account → Plans. Your access continues until the end of the billing period. Want me to walk you through it, or is there something specific I can help with first?
Q: What happens if I don't like the generated posts?
A: You can edit or regenerate any post. Save the ones you like to Drafts so they're not lost on refresh. If a whole batch feels off, adjust your AI Profile (brand voice, themes, topics, writing samples) and regenerate.
Q: How do I get a refund if I'm not satisfied with Marky?
A: Our standard policy is a 7-day refund window on each payment. For refund requests outside that window, I'll connect you with our team — they review case-by-case.
Q: Are there any limitations on the number of posts Marky can create?
A: Post generation (text) isn't credit-limited — generate as many as you want. Credits are only used for AI image and AI video generation, and they reset monthly.
Q: Does Marky offer a free trial?
A: We don't currently offer a free trial. All plans are paid, and you can upgrade, downgrade, or cancel anytime — yearly billing is discounted if you want a lower entry price.
Q: How do I set the number of posts Marky should schedule daily?
A: Posting schedules vary by plan. Solo supports a simpler schedule; Growth/Pro/Enterprise support multiple posting times per day. Set it under Business → Socials → Publishing Schedule.
Q: Can I pause or switch my plan?
A: Plan changes (pause, switch annual↔monthly, downgrade) need a human on our team — I'll connect you so they can convert any prepaid value to credit.
Q: How do credits work?
A: Credits power AI image and AI video generation only. Text post generation (captions, topics, hooks) doesn't use credits — generate as many as you want. Credits reset monthly and don't roll over. To conserve credits, you can turn off AI image posts in AI Profile → Visuals.
Current Functionality
Q: Does Marky support multiple languages?
A: Yes — 30+ languages. Set the language under Business → Profile → Writing Style.
Q: Can I create video posts with Marky?
A: Yes — you can convert posts into animated video, and you can attach your own video (MP4) directly on the post composer. The Library doesn't store video yet (images only), and there's a 200MB cap per video upload.
Q: Can I upload my own images to Marky?
A: Yes — upload to your Library or directly on a post. If you have enough of your own images, you can turn off stock photos in AI Profile so Marky only uses yours.
Q: Does Marky automatically resize posts for different platforms?
A: Yes — auto-resize is live. Set your preferred sizes per platform under Workspace → Settings, and resize on the edit page as needed. Smart crop keeps faces and key subjects in frame.
Q: Does Marky offer social media analytics?
A: Yes — Analytics is live. We surface engagement, impressions, and per-post performance from whichever platforms expose that data. Some platforms (Google Business, X, LinkedIn) don't return analytics data via their APIs, so coverage there is limited.
Q: How does Marky handle social media platforms that don't support direct posting?
A: Marky posts directly to Facebook Pages, Instagram (Posts + Stories), TikTok, X, LinkedIn (Personal + Company), Pinterest, and Google Business Profile. Where platforms restrict third-party posting (e.g. Facebook personal profiles, per Meta), we follow their rules and surface workarounds where possible.
Q: Can I add custom prompts to Marky?
A: Yes — the Post Generator panel supports custom prompts. You can also use chat with Max to refine posts in plain language ("make this shorter", "add a CTA").
Q: How does Marky generate post ideas?
A: Marky analyzes your website and AI Profile to generate ideas. The Ideas Feed pulls from your business context, holidays/national days, industry tips, and trending hashtags. Refresh your Topics and Profile weekly to keep ideas relevant.
Q: Can I bulk upload content to Marky?
A: Batch generation is live. Bulk upload of finished content is in beta — if you want early access, ping support.
Q: How does Marky improve over time?
A: The AI gets sharper as you fill in Topics, Profile, CTAs, writing samples, and dislike templates/posts that don't fit. The more signal you give, the more on-brand the output.
Q: Can Marky integrate with other tools like Google Sheets?
A: Not yet — it's on the roadmap. Upvote here so we can prioritize: https://roadmap.mymarky.ai/b/1v38qg07/feature-ideas/google-sheets-connection. Full feature ideas list: https://links.mymarky.ai/feature-ideas.
Q: How customizable is the content generated by Marky?
A: Fully editable — captions, images, hashtags, design. Edits can save back to your templates for future use.
Q: How does Marky handle different time zones for scheduling posts?
A: Marky uses your computer's time zone by default. You can override it per workspace under Workspace → Settings. Heads up: switching the time zone later doesn't reshuffle already-scheduled posts.
Q: Can I use Marky for personal social media accounts?
A: Marky is designed for businesses, and Meta's rules don't allow third-party posting to Facebook or Instagram personal profiles. For other platforms (LinkedIn Personal, X, etc.), personal accounts work fine.
Q: How does Marky handle post approvals in teams?
A: Pro+ plans support approval workflows. Once on, any post can be marked for review using the flag icon. Under Business → Team you add team members (full access) or clients (review/approve only).
Q: Can I export my social media analytics from Marky?
A: CSV/PDF export isn't live yet — it's a common request and on our roadmap. In the meantime you can view analytics in-app and capture screenshots.
Q: How does Marky ensure content is relevant to my audience?
A: Marky uses your business profile, topics, and writing samples to generate posts. The tighter your AI Profile, the more relevant the output.
Q: Can I customize the look of my posts with Marky?
A: Yes — full-screen editor is live. Customize layout, fonts, colors, and brand elements. Edits can apply to just that post or save back as a template.
Q: How does Marky handle copyright issues with images?
A: Marky's stock library uses Pexels and Unsplash, which are publicly available. You can also upload your own images. For specific licensing or commercial-use questions, I'll connect you with our team for a proper answer rather than guess.
Q: Can I use Marky to manage my social media comments and messages?
A: Yes — the Inbox aggregates comments and DMs from your connected platforms in one feed.
Q: How does Marky help with content strategy?
A: Marky provides ideas, topic suggestions, and Analytics that show what's working. Use those signals to double down on your highest-performing content.
Q: How secure is my data with Marky?
A: We use industry-standard encryption and strict access controls. Your social tokens are stored encrypted. For specific security/compliance documentation, I'll route you to our team.
Q: What kind of templates does Marky offer?
A: A variety of templates for promotional, informational, and engagement-focused posts. Browse them in the design editor. How to choose themes: https://www.youtube.com/watch?v=2lgCb5Mxb7Q. Weekly/biweekly new themes: https://links.mymarky.ai/announcement.
Q: Can Marky help with content curation?
A: Yes — Marky surfaces relevant ideas based on your Topics, profile, writing samples, and current themes.
Q: How do I manage multiple brands with Marky?
A: Each brand gets its own workspace. Growth supports 5 workspaces; Pro and Enterprise are unlimited. Switch between them from the workspace menu at the top.
Q: Does Marky provide insights on the best times to post?
A: Analytics shows engagement by time of day and day of week per platform. Optimal-time auto-scheduling is on the roadmap.
Q: What kind of businesses benefit most from Marky?
A: Small businesses, freelancers, solopreneurs, social media managers, marketing agencies, and entrepreneurs. Professional services (finance, insurance, law, consulting) and local/home/trade services tend to get the strongest results.
Q: How responsive is Marky's customer support?
A: Live chat is available Monday to Saturday, 2am–11pm CT. Pro+ plans also get a dedicated account manager.
Q: How effective is Marky in generating engaging content?
A: Most users get strong results once their AI Profile is dialed in — brand voice, writing samples, CTAs, and topics all matter. If your posts feel generic, tightening those usually fixes it.
Future Features
Q: What are the future plans for Marky?
A: We're working on a number of improvements — I won't commit to specific dates here, but you can follow progress on our public roadmap: http://links.mymarky.ai/roadmap and https://links.mymarky.ai/feature-ideas.
Q: How often is Marky updated with new features?
A: We ship regularly. Announcements live here: https://links.mymarky.ai/announcement, and on our social channels.
Q: What improvements do users suggest for Marky?
A: Most-requested areas are deeper video, more templates, broader language support, and tighter analytics. The roadmap reflects what users vote on.
Q: Can I request new features for Marky?
A: Yes — submit via the feedback system or here:
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What is the process for requesting a new feature in Marky?
A: Same as above — submit through the feedback form or chat. Upvotes on the public roadmap genuinely shape priorities.
Q: Will Marky support more social media platforms in the future?
A: Yes — more platforms are on the roadmap. For specific timing on a platform, I can route you to our team.
Q: Are there plans to integrate Marky with other marketing tools?
A: Yes — integrations are on the roadmap. Request specific tools here: https://links.mymarky.ai/feature-ideas.
Q: Can Marky provide more advanced analytics in the future?
A: Yes — we'll keep expanding analytics. Feedback and feature requests welcome.
Q: Is there a plan to add content collaboration features in Marky?
A: Approval workflows and team comments are live today on Pro+. Deeper collaboration (collision detection, team assignment) is on the roadmap.
Q: Will Marky support e-commerce integration?
A: Not currently — on the roadmap.
Q: Can Marky help with competitor tracking in the future?
A: Not a current feature — it's been raised; you can upvote on the roadmap.
Content Creation and Customization
Q: How customizable is the content generated by Marky?
A: Captions, images, hashtags, layout, fonts, and colors are all editable. Tighten your AI Profile (voice, tone, samples) and the defaults get better over time.
Q: Can I upload my own images and videos to Marky?
A: Yes — images can be uploaded to the Library and posts. Video can be attached directly on the post composer (200MB cap). The Library currently supports images only.
Q: How do I create visually appealing social media posts?
A: Use high-resolution images (1000px+ on the long edge), keep brand colors and logo consistent across templates, and use Marky's design editor for a polished output.
Q: Can Marky customize posts for different platforms?
A: Yes — auto-resize is live across platforms. Smart crop keeps faces and key subjects in frame as the aspect ratio changes.
Q: Can I add custom prompts to Marky?
A: Yes — via the Post Generator panel and through chat with Max.
Q: Does Marky offer design templates for posts?
A: Yes — a wide template library, plus the ability to save your own (Growth+).
Q: How does Marky handle different content types (e.g., text, images, videos)?
A: Text, single-image, carousel, animated video, and static video are all supported today.
Q: Can Marky suggest hashtags for my posts?
A: Yes — auto-suggested per platform, fully editable. Lock in always-include and never-use hashtags in your AI Profile.
Q: Does Marky support carousel posts?
A: Yes — pick a carousel template and Marky generates all slides at once. Per-slide exact-content control is on the roadmap.
Q: What image generation model does Marky use?
A: We use Nano Banana Pro for AI image generation.
Platform-Specific Questions
Q: What platforms does Marky support for posting?
A: Facebook Pages, Instagram (Posts + Stories), TikTok, X (Twitter), LinkedIn (Company + Personal), Pinterest, and Google Business Profile.
Q: Can Marky post directly to Facebook profiles?
A: No — Meta's rules don't allow third-party posting to personal Facebook profiles. Pages and Groups are supported.
Q: Does Marky support posting to TikTok?
A: Yes — video posts are supported. (TikTok is video-only; image-only posts aren't allowed by the platform.)
Q: How does Marky handle Instagram Stories?
A: Stories are fully integrated alongside regular Instagram posts.
Q: Can Marky help manage LinkedIn accounts?
A: Yes — both LinkedIn Company Pages and Personal Profiles. Heads up: LinkedIn has a built-in 2–3 minute delay before posts appear live — that's on their side.
Q: Does Marky support YouTube posting?
A: Direct posting to YouTube isn't currently available — we're working with Google on platform limits. YouTube analytics is supported. I can connect you with our team for the latest timing.
Q: How does Marky manage Twitter/X posts?
A: Marky supports text and image posts to X. Threads are on the roadmap.
Q: Can I include a clickable hyperlink in the caption?
A:
- Yes: Facebook, LinkedIn (Company + Personal), Google Business
- No (platform limitation): Instagram (use first comment or bio), TikTok (use bio), Pinterest (the pin itself is clickable), X (links are supported but rendered as t.co shortlinks)
Q: Can Marky handle Google My Business posts?
A: Yes — fully supported.
Q: How often do I need to reconnect my social accounts?
A: Varies by platform — usually 60+ days. Any password change or permission revoke on the social side will invalidate the connection sooner. We'll email you proactively if a connection breaks while you have posts scheduled.
Feedback and Support
Q: What is the best way to get customer support for Marky?
A: Chat support inside the app is fastest. You can also email bernard@mymarky.ai.
Q: How responsive is Marky's customer support?
A: Live chat is available Monday to Saturday, 2am–11pm CT, and we respond as quickly as we can during those hours.
Q: How do I provide feedback on Marky's features?
A: Feedback in-app or on Capterra: https://links.mymarky.ai/capterra.
Q: Can I request new features for Marky?
A: Yes:
https://links.mymarky.ai/Request-social-font-themes-features
https://links.mymarky.ai/feature-ideas
Q: What kind of customer support does Marky offer?
A: Live chat in-app, email (bernard@mymarky.ai), and our knowledge base. Pro+ plans get a dedicated account manager.
Q: How do users rate Marky overall?
A: Strong ratings across Capterra, G2, and AppSumo for ease of use, output quality, and support.
Security, Licensing, and Privacy
Q: How secure is my data with Marky?
A: We use industry-standard encryption and strict access controls. Social tokens are stored encrypted, and access is scoped per workspace.
Q: How does Marky handle copyright issues with images?
A: Stock images come from Pexels and Unsplash. For specific commercial or licensing questions, I'll route you to our team for a proper answer.
Q: What happens to my data if I cancel my Marky subscription?
A: We retain your data for a grace period in case you come back. For full deletion or export, I'll connect you with our team.
Q: Can I export my data?
A: Account export is supported — I'll connect you with our team to run it for you.
Q: What privacy measures does Marky implement?
A: We comply with applicable data-protection laws and follow strict access controls. For documentation, I can route you to our team.
Q: How does Marky ensure compliance with platform policies?
A: We update our integrations to match each platform's API and policy changes. Platform-side actions (suspensions, restrictions) are between you and the platform.
Additional Questions
Q: How do I schedule posts in Marky?
A: After generating a post, click Schedule and pick a date/time per platform. You can also drag drafts onto the calendar view. Set your default posting schedule under Business → Socials → Publishing Schedule.
Q: How does Marky improve user engagement on social media?
A: Consistent posting + on-brand creative + active replies in the Inbox is what moves engagement. Marky covers all three.
Q: Are there any limitations to using Marky?
A: A few worth knowing: TikTok is video-only, Instagram and Facebook require Business accounts, YouTube direct posting is paused while we work with Google, and the Library doesn't yet store video.
Q: How does Marky handle multiple social media accounts?
A: Each workspace supports one account per platform today. Multiple accounts per network per workspace is on the roadmap.
Q: What type of content does Marky excel at creating?
A: Text-based posts, image posts, carousels, and animated/video posts.
Q: How do users describe their overall experience with Marky?
A: Most commonly: it saves them hours per week and helps them post consistently without thinking about it.
Q: Can Marky be used by non-technical users?
A: Yes — Marky is designed for non-technical users. If you can fill in a form, you can run Marky.
Q: What are the benefits of social media for small businesses?
A: Visibility, customer engagement, direct communication, and a steady channel for showcasing what you do.
Q: Does Marky offer white-label?
A: Yes — two tiers:
- Standard Whitelabel (Reviewer): included with all Pro plans. Add users to your workspace with the ability to review, comment, and edit posts inside a whitelabeled portal.
- Advanced Whitelabel (Creator): Enterprise only. Add users with total access to editing and creation tools inside a whitelabeled portal.
Both include your branding instead of Marky's. Custom domain (CNAME) is set up under Org → Settings → White-Label.
Q: Can Marky generate posts from my blog or website?
A: Yes — use the From Website option in Create Post and Marky pulls the content and generates social posts from it. RSS feed import is on the roadmap.
Q: Do you have a mobile app?
A: An iOS beta is in progress. Reach out to support if you'd like to join TestFlight. Marky also works in any mobile browser today.
👋 Don't be left in the dark — follow us on social media for upcoming releases, feature demos, and training events:
👉 YouTube: https://links.mymarky.ai/Youtube
👉 Facebook: https://links.mymarky.ai/FBpage
👉 Instagram: https://www.instagram.com/mymarky.ai/
👉 TikTok: https://www.tiktok.com/@mymarkyai
👉 LinkedIn: https://www.linkedin.com/company/mymarky/
🤗 Join the Marky community: https://links.mymarky.ai/MarkyCommunity
If you have questions or need help, reach out to chat support or email bernard@mymarky.ai.
Josiah, CEO